Vietnam
Vietnam Airlines Cargo Tracking
About
Vietnam Airlines, founded in 1956 and headquartered in Hanoi, Vietnam, is the national flag carrier holding 40% of the domestic market share. In Q2 2025, international cargo revenue accounted for 65% of the airline's total revenue, spanning over 60 destinations across Asia, Europe, and Australia. The carrier plans to launch a dedicated cargo airline in 2026, beginning with converted Airbus A321 freighters expected to enter service in Q4 2025.
How to track Vietnam Airlines shipments
1. Go to https://www.vietnamairlines.com/dk/en/cargo/shipping-guide/track-your-cargo or https://cargo.vietnamairlines.com/us/en/shipping-guide/track-your-cargo. 2. Enter your AWB prefix number in the format 738-XXXXXXXX where the last digit is a mod-7 check digit (example: 738-12345675). 3. Click 'Track' to view shipment status, current location, transit milestones, and delivery schedules. 4. If tracking is not working online, contact Vietnam Airlines customer service at 1900 1100 (within Vietnam) or +84 24 38320320 (outside Vietnam).
What 738-XXXXXXXX means
The 738 prefix identifies Vietnam Airlines as the carrier responsible for the shipment and determines initial routing through the Vietnam Airlines network. The 7-digit serial number is the unique shipment identifier assigned by Vietnam Airlines cargo operations. The final digit is a check digit calculated as the remainder when the serial number is divided by 7 (mod-7), which helps verify the AWB number's accuracy during processing and prevents data entry errors.
Vietnam Airlines live animal transport
Vietnam Airlines transports live animals under the IATA Live Animals Regulations (LAR), which govern container, ventilation, and species-specific handling requirements for livestock, day-old chicks, zoo animals, household pets, and laboratory animals. Bookings require species-specific documentation and approved containers; book through the cargo team with at least 48 hours notice.
Vietnam Airlines specialized cargo handling
Vietnam Airlines offers specialized services including transportation of perishables, dangerous goods, oversized cargo, and live animals, ensuring reliable handling and timely delivery. Current best routes include EU, Asia, and North America.
Sustainability & SAF
Vietnam Airlines is pursuing an Environmental, Social and Governance (ESG) roadmap to reduce emissions, improve fuel efficiency and adopt sustainable aviation fuels. The airline won the 'Sustainable Development Idea' award at the Human Act Prize 2024.
Frequently asked questions
- How do I track my Vietnam Airlines cargo shipment?
- Visit https://cargo.vietnamairlines.com/us/en/shipping-guide/track-your-cargo and enter your air waybill number starting with 738- followed by 7 digits and a check digit (example: 738-12345675). If the status hasn't updated after 24 hours, contact Vietnam Airlines at +84 24 38320320 or email [email protected].
- What does AWB prefix 738 mean?
- The prefix 738 identifies Vietnam Airlines as the issuing carrier and determines initial routing through their cargo network. The format is 738-XXXXXXX where the last digit is a check digit calculated as the 7-digit serial number divided by 7, remainder only (mod-7). For example, serial 1234567 ÷ 7 = remainder 4, making the full AWB 738-12345674.
- What dangerous goods does Vietnam Airlines accept?
- Vietnam Airlines does not accept dangerous goods of packing group I, all Class 4.3 (water-reactive substances), certain Class 7 radioactive materials with transport index exceeding 3, and Class 9 items like yeast active or dry ice exceeding 400 kg. All accepted dangerous goods must comply with IATA DGR and require advance arrangement with Vietnam Airlines branches.
- How do I book cargo with Vietnam Airlines?
- Contact Vietnam Airlines cargo customer portal at [email protected] for booking assistance. You can also reach their contact center at +84 24 38320320 (outside Vietnam) or 1900 1100 (within Vietnam). For specific cargo requirements, contact your local Vietnam Airlines branch or authorized cargo sales agent in advance.
Vietnam Airlines cargo contact
- Phone
- +84 24 38320320
- [email protected]
Related carriers
Other cargo airlines in the same region as Vietnam Airlines.