Hong Kong
Air Hong Kong Cargo Tracking
About
Air Hong Kong, established in 1986, is an all-cargo carrier based at Hong Kong International Airport and was the first carrier granted a Hong Kong Air Operator's Certificate from the Civil Aviation Department in 12 years. It operates a fleet of Airbus A330-300P2F freighters and is majority-owned by Cathay Pacific (60%) with DHL holding 40% through a joint venture established in 2002. The carrier launched scheduled services with Hangzhou-Chicago service in September 2017, marking its entry into modern dedicated cargo operations.
How to track Air Hong Kong shipments
1. Visit the Hong Kong Air Cargo website tracking page at hkaircargo.com. 2. Enter your AWB prefix number in the format 288-XXXXXXXX where the 288 prefix identifies Air Hong Kong and the final digit is a check digit calculated using mod-7 (example: 288-12345675). 3. View your shipment status, location updates, and delivery information displayed in real-time. 4. If your shipment status has not updated after 24 hours, contact Hong Kong Air Cargo customer service or your freight forwarder.
What 288-XXXXXXXX means
The AWB prefix 288 identifies Air Hong Kong as the issuing carrier, followed by eight digits comprising a seven-digit serial number and a check digit. The check digit is calculated by dividing the seven-digit serial number by 7 and using the remainder (mod-7 calculation). For example, with serial number 1234567, dividing by 7 gives remainder 5, so the complete AWB would be 288-12345675. This prefix ensures proper routing and identifies that Air Hong Kong is responsible for handling the shipment throughout its journey.
Air Hong Kong live animal transport
Air Hong Kong transports live animals under the IATA Live Animals Regulations (LAR), which govern container, ventilation, and species-specific handling requirements for livestock, day-old chicks, zoo animals, household pets, and laboratory animals. Bookings require species-specific documentation and approved containers; book through the cargo team with at least 48 hours notice.
Air Hong Kong specialized cargo handling
Air Hong Kong operates from Hong Kong International Airport, which features complete temperature-controlled cold chain handling centers, dangerous goods rooms, radioactive materials rooms, and livestock centers. IATA CEIV Pharma, CEIV Fresh, CEIV Live Animals, and CEIV Lithium Batteries certifications are available through the airport's cargo terminal operators.
Frequently asked questions
- How do I track my Air Hong Kong cargo shipment?
- Visit hkaircargo.com and enter your air waybill number starting with prefix 288, such as 288-12345675. The tracking system provides real-time status updates including departure, transit, and arrival information. If your shipment status hasn't updated within 24 hours of booking, contact your freight forwarder or Hong Kong Air Cargo customer service.
- What does AWB prefix 288 mean?
- The AWB prefix 288 identifies Air Hong Kong as the issuing carrier. The complete AWB format is 288-XXXXXXXX, where the first seven digits after the dash are the serial number and the final digit is a check digit calculated using mod-7. For example, serial 1234567 divided by 7 has remainder 5, making the full AWB 288-12345675.
- Does Air Hong Kong accept dangerous goods shipments?
- Yes, Hong Kong International Airport's cargo facilities where Air Hong Kong operates have dangerous goods rooms and specialized handling capabilities. Contact [email protected] for dangerous goods enquiries and specific IATA DGR class acceptance. All dangerous goods must comply with IATA DGR regulations and proper documentation.
- How do I book cargo with Air Hong Kong?
- Contact Hong Kong Air Cargo through their booking channels: email [email protected] for scheduling and charter services, or reach their Hong Kong office at Unit 3007-11, 30/F, CDW Building, 388 Castle Peak Road, Tsuen Wan. For SPA interline business, email [email protected]. Hong Kong Air Cargo operates through freight forwarder networks, so you may need to book through an authorized cargo agent.
Air Hong Kong cargo contact
- [email protected]
- Cargo enquiry
- https://www.hkaircargo.com/contact-us/
- Website
- https://www.hkaircargo.com
Related carriers
Other cargo airlines in the same region as Air Hong Kong.