Canada
Air Canada Cargo Tracking
About
Air Canada Cargo, established in 1978 as Air Canada's dedicated cargo division, is one of Canada's largest air freight carriers by capacity. The division provides domestic, transborder, and international air freight services to freight forwarders, logistics providers, exporters, importers, and industries including pharmaceutical, aerospace, agriculture, and e-commerce. Air Canada Cargo is CEIV Pharma certified by IATA, meeting the highest standards for pharmaceutical transport.
How to track Air Canada shipments
1. Go to https://www.aircanada.com/cargo/tracking or use third-party platforms like TrackCargo, GoComet, or Beacon. 2. Enter your AWB number in the format 014-XXXXXXXX where 014 is Air Canada's IATA prefix and the remaining digits identify the specific consignment. 3. You will receive tracking information including booking confirmation, cargo received, cargo manifested, plane departed, plane arrived, cargo received and cargo delivered/collected. 4. If tracking hasn't updated for several days, contact Air Canada Cargo customer service or the sender with your tracking number.
What 014-XXXXXXXX means
Every shipment is assigned a unique 11-digit AWB number in the format 014-XXXXXXXX, where 014 is Air Canada's IATA-assigned airline prefix and the remaining digits identify the specific consignment. The 014 prefix identifies Air Canada as the primary carrier responsible for the shipment, ensuring proper routing through Air Canada's cargo network and systems. The 7-digit serial number is unique to each shipment, and the final digit is a check digit calculated using mod-7 arithmetic (serial number divided by 7, remainder only) to verify data integrity.
Air Canada cold chain & perishables
Air Canada holds IATA CEIV Pharma certification for handling temperature-controlled pharmaceutical shipments. CEIV is the IATA-administered audit standard that validates a carrier's end-to-end cold-chain procedures, staff training, and facilities against pharma-grade requirements.
- CEIV Pharma
Air Canada dangerous goods (DGR)
Air Canada accepts dangerous goods shipments in accordance with the IATA Dangerous Goods Regulations. Acceptance varies by class, packaging group, and routing — confirm booking eligibility with the cargo team before tendering.
- Classes accepted
- Classes 1-9 (all nine dangerous good classes)
Air Canada live animal transport
Air Canada transports live animals under the IATA Live Animals Regulations (LAR), which govern container, ventilation, and species-specific handling requirements for livestock, day-old chicks, zoo animals, household pets, and laboratory animals. Bookings require species-specific documentation and approved containers; book through the cargo team with at least 48 hours notice.
Air Canada specialized cargo handling
Air Canada Cargo offers AC Cool Chain solutions including AC Absolute° (active temperature-controlled) and AC Pharmacair, available at more than 30 certified locations globally. Temperature ranges include COL (+2°C to +8°C) and CRT (+15°C to +25°C) with dedicated areas for active temperature control units.
Sustainability & SAF
Air Canada procured 77.6 million liters of unblended neat SAF in 2024 to meet a target of 1 percent SAF usage for estimated 2025 jet fuel needs. The company has committed to a 20 percent net reduction in air operations emissions and 30 percent reduction in ground operations by 2030, supporting net-zero GHG emissions by 2050.
Frequently asked questions
- How do I track my Air Canada cargo shipment?
- You can track your shipment through the official Air Canada Cargo website at https://www.aircanada.com/cargo/tracking or via third-party platforms like TrackingMore. Enter your 11-digit AWB number beginning with 014- (hyphen optional). If tracking hasn't updated for several days due to customs formalities or logistical incidents, contact Air Canada Cargo customer service with your tracking number.
- What does AWB prefix 014 mean?
- The 014 prefix is Air Canada's IATA-assigned airline prefix that identifies the carrier in the global air cargo system. A complete Air Canada AWB number is 11 digits beginning with 014-, followed by a 7-digit serial number and a check digit. For example, 014-12345675 where the final 5 is calculated as 1234567 ÷ 7 = remainder 5.
- Does Air Canada offer temperature-controlled pharmaceutical shipping?
- Air Canada Cargo offers AC Cool Chain solutions including AC Absolute° and AC Pharmacair, available at more than 30 certified locations across Japan, Australia, Brazil, Chile, Canada, Israel, the US and throughout Europe. The cooler facilities support both COL shipments (+2°C to +8°C) and CRT shipments (+15°C to +25°C) with dedicated areas for active temperature control units. Air Canada Cargo is CEIV Pharma certified by IATA.
- How do I book cargo with Air Canada?
- Air Canada Cargo is available for booking on digital platforms like cargo.one, WebCargo, and the Air Canada Cargo website. You can book through authorized agents or logistics companies like freight forwarders, who have direct access to booking systems and priority handling channels. On cargo.one, you can book general cargo, passive temperature control and perishables shipments, including vaccines, pharma, medicines, medical equipment and chemicals.
Air Canada cargo contact
- Cargo enquiry
- Air Canada cargo enquiry →
- Website
- https://www.aircanada.com
Related carriers
Other cargo airlines in the same region as Air Canada.